Monster Steam Appliances 3. Floor Steamer at The Good Guys. Repair and Replacement Terms.

In the event of a Mechanical or Electrical Failure of the Product, if We cannot solve the problem by phone when You call the Concierge Line, We may. Have Our approved repairer carry out repairs to the Product; or. If We decide the Product is unable to be repaired or uneconomical to do so, replace the Product with a Product of the same or similar make and technical specification as determined by Us that does not exceed the Original Purchase Price. Repair Terms. Repairs and/or costs associated with repairs to Your Product will be at no cost to You provided they are not otherwise excluded as noted in Section 6. We will repair or replace the Product or relevant parts with the same or equivalent Product or parts. If the manufacturer or their agents only offer a refurbished part or product swap facility, We may replace the Product with a refurbished product of the same type, rather than repairing it. For the purposes of this Concierge Gold Service Extras, the replacement in this instance will be deemed a repair.

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Refurbished parts may be Used to repair the product. Replacement Terms. Determining the most appropriate like for like replacement will be at our discretion and the replacement product We supply may have a lower selling price and is not limited to the original manufacturer of Your Product. Where We have replaced the Product with a like for like replacement, Your Concierge Gold Service Extras will continue (continuous cover) on the replacement product for the fixed term You have purchased, from the original purchase date.

Where We are unable to provide an equivalent replacement product, We may provide a store credit that You can use to select a similar product, up to the value of the original Product purchased. If this is the case, the following applies. If the product selected is of a lesser value than the original product purchased, no refund of the difference in price will be provided. Your continuous cover will remain in place for the duration of the fixed term You have purchased, at the original Product purchase price, not the cost of the replacement.

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Even though the cost of the replacement product is of a lesser value than the original Product purchased. If the product selected is of a greater value than the original Product purchased, You will be required to pay any difference in the price of the replacement product. Your continuous cover will remain in place for the duration of the fixed term you have purchased, at the original Product purchase price, not the cost of the replacement unless explicitly agreed in writing. Even though the cost of the replacement product is of a greater value than the original Product purchased. If you choose to select a product that is not in the same category as the original Product purchased, or choose to have the replacement value paid out in the form of a store credit, your Gold Services Extras will cease.

Where We have replaced the Product, the faulty Product or parts replaced become Our property. You may dispose of the Product if We agree and it is in Your possession. Repair Guarantee. If the repair of Your Product is not completed within thirty (3. We first inspect it, subject to You being available for any appointment reasonably proposed by our Authorised Service Agent or the date We receive Your Product (if it was couriered to Us), We will, upon Your request replace Your Product in accordance with section 5. Repair and Replacement Terms’.

Worldwide Travel Cover. If Your Product suffers a Mechanical or Electrical Failure while in Your possession and while You are out of Australia, You will be required to pay for the repair Yourself, and claim from Us upon return a reimbursement of up to AUD $2. You must notify and provide Us with an itemised invoice within fourteen (1. Your return to Australia as well as proof of travel (flight itinerary or booking confirmation).

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We will reimburse You as soon as practicable after receiving a valid invoice. You are eligible for a maximum of one (1) worldwide travel cover claim per year. No Lemon Guarantee. If a product has a recurring fault which requires repairing more than three (3) times as a result of Mechanical or Electrical Failure, the Product will be replaced with an equivalent product on the subsequent visit after an assessment has been made at Your request, notwithstanding section 5. Repair and Replacement Terms’.

Reimbursement for Specific Product Failures. The Concierge Team will make arrangements for Your product to be repaired. If Your product is faulty and classified as an Essential Appliance and the Concierge repair network can’t fix the problem within 1. You’ll receive a $1. If Your fridge or freezer breaks down, notify the Concierge Team and You will receive a $1.

No waiting period applies when making a claim for food spoilage and You will not be required to provide any receipts. In- home Repair for Larger Items. For products which are larger Items, in most cases any repairs under Concierge Gold Service Extras will, where possible, be undertaken in Your home if those repairs can be carried out effectively and safely (as determined reasonably by Us). If repairs are required to be undertaken at an approved repairer’s premises, We will bear all cost to remove and re- install and to transport the product to and from those premises for Larger Items. Courier Costs. If Your Product is serviced by Concierge Gold Service Extras and requires repair and We request the product be sent to Our repairer, We will pay for the cost to courier or freight the product, excluding any barge or ferry costs, from Your home to Our approved repairer, and from Our approved repairer back to Your home.

Approved Repairers. With Your current Concierge Gold Service Extras purchase, You will have access to Our approved Repair Network. This means that while Your current purchased Product is already covered, You will also have access to Our Repair Network for any existing Larger Items in Your home. Chinese Tacos. It doesn’t matter how old they are or where You purchased them. With these items We will provide details of an approved and reliable Third Party Service Provider to You, where the call out and repair costs will be at Your expense.

Wear and Tear Coverage. If Your Product breaks down due to Wear and Tear arising from normal Use of the product, then Concierge will repair or replace Your Product as in section 5.

A breakdown caused by Wear and Tear is one that is not the result of any external influence (i. All Work Guaranteed. All repairs organised through Concierge are carried out by approved Authorised Service Agents.

In the event that Your product is repaired, the repairer will provide a workmanship guarantee valid for a minimum of 3 months.